Shipping Policy
Order Processing
At Smart LED, all orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
A shipping confirmation email with tracking details will be sent once your order has been dispatched.
Shipping Rates & Delivery Times
We offer reliable shipping options both locally and internationally:
Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
International Shipping: 7–14 business days
Delivery times are estimates and may vary due to courier delays or customs.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.
Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, duties, or taxes that may apply.
Incorrect Shipping Address
Smart LED is not responsible for delayed or lost packages due to incorrect shipping information provided by the customer.
Lost or Delayed Shipments
If your shipment is delayed or missing, contact us and we will assist in coordinating with the courier.
Returns & Refunds Policy
Return Window
We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resellable condition.
Proof of purchase is required.
Non-Returnable Items
Clearance items
Gift cards
Customized products
Items marked final sale
How to Request a Return
Email us with your order number and reason for return.
We will share return instructions.
After receiving and inspecting the return, we will process a refund if approved.
Return shipping costs must be covered by the customer unless the product is damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, notify us within 48 hours with photos.
We will arrange a replacement or refund.
Refund Processing
Refunds will be issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
Exchanges
Contact us if you would like to exchange an item. Exchanges depend on product availability.
